May 14-15, 2019
In our industry, 5-star customer service is the expected standard. But what if your CSRs and dispatchers could confidently win over your customers and maximize every opportunity with 7-star customer service? That would mean:
More Booked Calls
Higher Average Tickets
Devoted Customers for Life
In this intensive two-day workshop, your CSRs and Dispatchers will learn and practice the "7-Star CSR" process to improve their customer service performance on inbound and outbound calls. They will learn how to prioritize calls, de-escalate upset customers, overcome objections, and offer win-win solutions.
Each CSR and dispatcher will come back with a personalized script and call-evaluation scorecard for your company to ensure continued success and progress.
Please contact Tim Herbert with any questions at 469-293-8833 or Tim.Herbert@serviceroundtable.com